Design Manager
Leading a Global Presentation Design Team in a High-Pressure Financial Environment
I lead a team of designers, specialists, and project coordinators in a global investment banking environment, overseeing quality, mentoring creatives, and implementing workflow improvements to deliver high-volume, deadline-driven client presentations.
Many of the projects I lead are confidential and cannot be shown publicly. This portfolio features public work and representative case studies that capture my experience and capabilities.
The Situation
At HL, the presentations team supports bankers with highly confidential materials used in mergers and acquisitions, fundraising, and strategic communications. The work moves quickly, changes often, and requires polished client-ready execution.
My Role
As Design Manager, I own the creative and operational health of a seven-person team of designers and specialists spanning multiple regions on the same shift. I set quality standards, direct creative decisions, mentor designers across experience levels from junior to senior, and work closely with a Project Coordinator to manage intake, prioritization, and throughput across 200-400 requests per month.
The Challenge
The environment is high-stakes and unforgiving: confidential financial materials for investment banking clients, delivered under constant deadline pressure with minimal room for error. The challenge is not just volume. It is maintaining creative consistency, clear communication across regions, and individual designer growth simultaneously, without sacrificing output quality.
My Approach
I treat operational infrastructure as a creative investment. Rather than managing reactively, I built systems that give the team clarity, confidence, and room to do their best work. That meant developing a QC tracking framework, building custom internal tools, establishing training and onboarding materials, creating a performance review structure, and improving cross-regional communication so nothing falls through during shift handoffs.
Key Initiatives
QC Tracking System: Helped build a structured quality control framework to identify error patterns, enable data-driven coaching, and drive more consistent output across the team.
PNGMapper: Created a custom internal tool that automates map graphic requests, removing a recurring production bottleneck from the queue.
Visual Tracker: Built a scheduling visualizer that gives the team and coordinators real-time clarity on workload, timing, and handoffs.
Training and Onboarding: Helped develop materials that accelerated ramp-up time and established shared creative standards across experience levels.
Performance Review Framework: Enforced a structured review process that made growth expectations clear and gave designers a defined path forward.
Cross-Shift Communication: Established protocols that improved regional alignment and reduced dropped context between handoffs. My team can confidently say I never surprise them, and that feedback never comes out of left field.
Results
The cumulative impact of these initiatives shows across every layer of the operation: fewer errors and revision cycles, faster turnaround times, stronger team confidence and independence, more consistent creative output, and meaningfully better cross-regional communication. The team moved from reactive to resilient, handling high volume without sacrificing quality or morale.